FAQs
How can Manhattan Computer Service could help Me?
All it takes is for you to do is to get in touch with us via phone call/email / Chat to get the computer help process started. Then, our engineers will take care of your problem.
My computer seems to be running slower and takes longer to boot. What can I do?
Some things that you should try to improve performance are:
What does defragmatting my disk do ? How do I defragment my disk?
When a file is saved to a hard drive, the system may try to fit the file into a space on the drive that is too small. If this happens, the system will split up a file and put it into more than one place on a drive, which is called "fragmenting a file".
When you open a file, the system has to get bits and pieces of the file from several places on the hard drive. Think of it as an old LP record, what would happen if you put a piece of a song at the beginning, the end of the song in the middle and another piece at the end. It would not sound very good!
Defragmenting takes these bits and pieces of a file and puts them all together on the hard drive. Now the system only needs to go to one place to get the file. Putting the file fragments together makes it work a whole lot better!
Remember, hard drives and CDROM drives are mechanical and are the slowest devices in a computer.
For step-by-step instructions on defragmenting your hard drive, click on the following links:
Step by Step Instuctions for
Hint: When defragmenting a Windows ME/98 drive, shutdown all programs running in the background. If this does not work, refer to the links at the bottom of the Deframenting Windows ME/98 page. Remember running defrag in SAFE MODE is slow - start it before you go to bed!
What is Spyware? Is all Spyware bad?
Spyware is something fairly new and comes in various forms and implementations. It can appear to do nothing to your PC, cause slow performance or wreak havoc. In general spyware may do several things, including:
Search for and collect information on your hard drive and forward it to a computer on the Internet. This information can include:
Modifies your browser:
Not all spyware is bad. There are some programs that use spyware to help you. Companies that use Spyware-like programs include Symantec (makers of Norton AntiVirus), Microsoft and a variety of other companies. Programs that do automatic updating over the web or monitor your website visit to provide "appropriate content" are considered "Spyware". There are many legitimate companies that use Spyware.
How does Spyware get loaded on my computer?
Spyware can get onto your system in a variety of ways:
Read licensing agreements carefully- you may be agreeing to download and install spyware
What are the different Plans I can buy?
We offer three types of basic plans. Depending upon your requirement you choose from the listed plans.
I have a software issue? Do you support software problems?
Our professionals are well versed with the software related scenarios. We support the latest as well as the legacy operating systems. We can assist in resolving the various error messages; provide setup support for operating systems ranging from Windows 95, Windows 98, and Windows me, Windows NT, Windows 2000 to Windows XP, Windows 7. Linux: Red Hat, CentOS, Fedora.
Are ManhattanComputerService engineers qualified to work with my computer?
ManhattanComputerService Support engineers are A+/MCP/MCSE Certified Professionals, Network Administrators and trained on Microsoft Product.
Every PC Care support engineer has working experience in a Technical help desk environment and has also undergone extensive ManhattanComputerService skill based training enabling them to support legacy as well as emerging technologies.
I am tired of waiting in the queue? How long is your call wait time?
We understand that as an end user you need the support at earliest. We have the all contact medium open i.e. voice, email and chat. We also staff our professionals using the best in class workforce management, which result in almost zero wait time for you.
How will ManhattanComputerService team fix my problem?
Our experts with years experience behind them use the Remote Connection Software which works on real IP and Streaming Software. We also provide assistance through email, chat and telephone.
Will you have the history of my past interactions and troubleshooting, so that they can get the details automatically?
Yes, we keep track of all the transactions/interactions happened in the past which enables us to help you better.
What types of computers do you support?
If you're running Microsoft Windows XP, Windows Vista or Linux on your computer, we can help you! We currently do not support Apple Macintosh. If you aren't sure what operating system you have, give us a call and we'll help you figure it out.
What method of payment do you accept?
We accept cache, check, paypal, major credit cards.
What do you do with the personal information I provide you?
ManhattanComputerService respects your privacy and recognizes your need for appropriate protection and management of your personal information. For further details please review our Privacy Policies.