By signing this document or agreeing before making online payment at manhattancomputerservice.com, you are agreeing to be bound by the following terms and conditions ("Terms of Service").
ManhattanComputerService reserves the right to update and change the Terms of Service from time to time without notice. Any new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to the Terms of Service. Continued use of the Service after any such changes shall constitute your consent to such changes.
Violation of any of the terms below will result in the termination of your Account.
Terms of Service
1. You must be 13 years or older to use this Service.
2. You must be a human.
3. Your account may be used only by one person - a single account is limited for use by only the defined number of PCs in the agreement. You will have to purchase support for additional PCs if so required.
Payment, Refunds, Upgrading and Downgrading Terms
1. If you are buying online a valid credit card is required for paying accounts. We reserve the right to accept or reject the payment made through credit cards.
2. ManhattanComputerService support plan starts from the date on which you signup or sign the agreement copy, and the payment is realized.
3. In case of annual and more than monthly plan the Service is billed in advance on a monthly basis and is non-refundable for that month.
4. In case you are not satisfied with the service and we have not been able to resolve even 1 issue with your PC in that month you are entitled to a full refund no questions asked.
5. In case we successfully resolve 1 or more issue since you signed up we would refund the amount after prorating the service for that month. For example if you have taken an annual plan and ask for a refund in the 3rd month we would deduct the amount for three months and pay the rest back to you.
6. All fees are inclusive of all taxes, levies, or duties imposed by taxing authorities of USA, and you shall be responsible for payment of all such taxes, levies, or duties, if levied in your country.
7. We don't store credit card information for any customer and we would not do any charging without your explicit consent.
8. You can move from a monthly/annual plan to an incident based plan, and we would be able to accommodate your amount for any such move at the terms and conditions suggested to you by your account manager at that time.
Cancellation and Termination
1. You are solely responsible for properly canceling your account. An email or phone request to cancel your account to your account manager is a must and you must receive a confirmation from your account manager on the date of cancelation.
2. All of your data stored with us will immediately be archived from active servers and maybe stored with us for any future use.
3. If you cancel the Service before the end of your current paid up month, your cancellation will take effect immediately and we will not be charge you again.
4. ManhattanComputerService, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service, for reasons such as unauthorized access of our portal, servers and databases, abusive behavior, data theft, improper utilization of our services, using the service for PC other than the one which has been registered for use with ManhattanComputerService, among other reasons. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your PC Support Service.
5. Any use of software which is not legal may result in termination of your services and cancellation of your account by ManhattanComputerService.
6. ManhattanComputerService reserves the right to refuse service to anyone for any reason at any time.
Modifications to the Service and Prices
1. ManhattanComputerService reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.
2. Prices of all Services, including but not limited to monthly subscription plan fees to the Service, are subject to change upon 30 days notice from us. Such notice may be provided at any time by posting the changes on our website ManhattanComputerService.com or by sending an e-mail to you at our registered account.
Copyright and Content Ownership
1. All content posted by you and transmitted to us should comply with New York cyber laws and copyright laws and /or the copyright law in your country.
2. Any data that you share with us would be the intellectual property of your or third-party from which you have sourced the content, Connexxions would not own any rights to such issues.
3. Any queries or resolutions that you post on our forums would become our property.
4. ManhattanComputerService reserves the rights to remove any content posted on our website it deems inappropriate without assigning any reason.
General Conditions
1. Your use of the Service is at your sole risk. The service is provided on an "as is" and "as available" basis.
2. Technical support is only provided to paying account holders and is only available via email, chat and on call.
3. Currently the service is available only in English.